Softball Canada Platform Infrastructure & Data Residency

Softball Canada is the National Sport Organization (NSO) responsible for governing and developing the sport of softball across Canada. Recognized as the national governing body for softball, it works with provincial and territorial associations while supporting areas such as athlete and player development, coaching, umpiring, national championships, participation programs, and Canada’s national teams. Softball Canada uses Members Village as its National Sport Organization database & registration platform to support member information and organizational activities. The information below provides a general overview of the platform’s infrastructure, data hosting, privacy-supporting features, and security practices. It does not replace Softball Canada’s own privacy policies, terms, program requirements, payment terms, or other notices that may apply to memberships, registrations, events, programs, communications, services, or transactions.

Core Infrastructure

Infrastructure operations adhere to the following protocols:

Data Residency:
Primary databases, container clusters, and automated snapshots reside exclusively in Canadian data centers (Toronto, ON).
Network & Storage Encryption:
Enforced HTTPS (TLS 1.3/1.2) in transit; AES-256 data encryption at rest.
Access Controls:
Zero-trust architecture with MFA and SSH key authentication restricted to authorized system engineers.

Third-Party Integrations: Where Softball Canada enables specialized external tools (e.g. embedded video streaming), data processed by those specific tools is subject to their agreements.

Governance & Inquiries

For Member Records & Policy Requests:
To update credentials, adjust communication preferences, or submit a formal data access inquiry, contact the Softball Canada Office directly.
For Infrastructure & Platform Support:
Operational incident logs and system architecture inquiries are coordinated between Softball Canada administration and the technical team at Members Village.