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1. Softball Canada is committed to a sport environment free from abuse. The purpose of this Policy is to stress the importance of that commitment by educating Participants about abuse, outlining how Softball Canada will work to prevent abuse, and how abuse or suspected abuse can be reported to and addressed by Softball Canada. 


2. Softball Canada has zero tolerance for any type of abuse. Participants are required to report instances of abuse or suspected abuse to Softball Canada to be immediately addressed under the terms of the applicable policy. 


3. Vulnerable Participants can be abused in different forms.

4. The following description of Child / Youth Abuse has been modified and adapted from Ecclesiastical’s Guidelines for Developing a Safety & Protection Policy for Children / Youth / Vulnerable Adults:


5. “Child abuse” refers to the violence, mistreatment or neglect that a child or adolescent may experience while in the care of someone they depend on or trust. There are many different forms of abuse and a child may be subjected to more than one form:

a) Physical abuse involves single or repeated instances of deliberately using force against a child in such a way that the child is either injured or is at risk of being injured. Physical abuse includes beating, hitting, shaking, pushing, choking, biting, burning, kicking or assaulting a child with a weapon. It also includes holding a child under water, or any other dangerous or harmful use of force or restraint.

b) Sexual abuse and exploitation involve using a child for sexual purposes. Examples of child sexual abuse include fondling, inviting a child to touch or be touched sexually, intercourse, rape, incest, sodomy, exhibitionism, or involving a child in prostitution or pornography.

c) Neglect is often chronic, and it usually involves repeated incidents. It involves failing to provide what a child needs for his or her physical, psychological or emotional development and well being. For example, neglect includes failing to provide a dependent child with food, clothing, shelter, cleanliness, medical care, or protection from harm.

 d) Emotional abuse involves harming a child’s sense of self-worth. It includes acts (or omissions) that result in, or place a child at risk of, serious behavioural, cognitive, emotional, or mental health problems. For example, emotional abuse may include aggressive verbal threats, social isolation, intimidation, exploitation, or routinely making unreasonable demands. It also includes exposing the child to violence.

 6. An abuser may use a number of different tactics to gain access to children, exert power and control over them, and prevent them from telling anyone about the abuse or seeking support. The abuse may happen once, or it may occur in a repeated and escalating pattern over a period of months or years. The abuse may change form over time.

7. Abuse of children or youth in sport can include emotional maltreatment, neglect, and physical maltreatment.

a) Emotional Maltreatment – A coach’s failure to provide a developmentally-appropriate and supportive environment. Emotional abuse is at the foundation of all other forms of maltreatment (sexual, physical and neglect). In sports, this conduct has the potential to cause emotional or psychological harm to an athlete when it is persistent, pervasive or patterned acts (i.e., yelling at an athlete once does not constitute maltreatment). Examples of emotional maltreatment include:

            i. Refusal to recognize an athlete’s worth or the legitimacy of an athlete’s needs (including complaints of
                injury/pain, thirst or feeling unwell)
            ii. Creating a culture of fear, or threatening, bullying or frightening an athlete
            iii. Frequent name-calling or sarcasm that continually “beats down” an athlete’s self-esteem
            iv. Embarrassing or humiliating an athlete in front of peers
            v. Excluding or isolating an athlete from the group
            vi. Withholding attention
            vii. Encouraging an athlete to engage in destructive and antisocial behaviour, reinforcing deviance, or impairing
                  an athlete’s ability to behave in socially appropriate ways
            viii. Over-pressuring; whereby the coach imposes extreme pressure upon the athlete to behave and achieve in
                   ways that are far beyond the athlete’s capabilities
            ix. Verbally attacking an athlete personally (e.g., belittling them or calling them worthless, lazy, useless, fat or
            x. Routinely or arbitrarily excluding athletes from practice
            xi. Using conditioning as punishment
            xii. Throwing sports equipment, water bottles or chairs at, or in the presence of, athletes
            xiii. Body shaming – making disrespectful, hurtful or embarrassing comments about an athlete’s physique
b) Neglect - acts of omission (i.e., the coach should act to protect the health/well-being of an athlete but does not). Examples of neglect include:
            i. Isolating an athlete in a confined space or stranded on equipment, with no supervision, for an extended period
            ii. Withholding, recommending against, or denying adequate hydration, nutrition, medical attention or sleep
            iii. Ignoring an injury
            iv. Knowing about sexual abuse of an athlete but failing to report it

c) Physical Maltreatment - involves contact or non-contact behaviour that can cause physical harm to an athlete. It also includes any act or conduct described as physical abuse or misconduct (e.g., child abuse, child neglect and assault). Almost all sport involves strenuous physical activity. Athletes regularly push themselves to the point of exhaustion. However, any activity that physically harms an athlete—such as extreme disciplinary actions or punishment—is unacceptable. Physical maltreatment can extend to seemingly unrelated areas including inadequate recovery times for injuries and restricted diet. Examples of physical maltreatment include:

            i. Punching, beating, biting, striking, choking or slapping an athlete
            ii. Intentionally hitting an athlete with objects or sporting equipment
            iii. Providing alcohol to an athlete under the legal drinking age
            iv. Providing illegal drugs or non-prescribed medications to any athlete
            v. Encouraging or permitting an athlete to return to play prematurely or without the clearance of a medical
                professional, following a serious injury (e.g., a concussion)
            vi. Prescribed dieting or other weight-control methods without regard for the nutritional well-being and health of
                 an athlete
            vii. Forcing an athlete to assume a painful stance or position for no athletic purpose, or excessive repetition of a
                  skill to the point of injury
            viii. Using excessive exercise as punishment (e.g., stretching to the point of causing the athlete to cry, endurance
                   conditioning until the athlete vomits)

8. Importantly, emotional and physical maltreatment does not include professionally-accepted coaching methods (per the NCCP) of skill enhancement, physical conditioning, team building, discipline, or improving athletic performance.

9. Potential warning signs of abuse of children or youth can include:

            a) Recurrent unexplained injuries
            b)  Alert behaviour; child seems to always be expecting something bad to happen
            c) Often wears clothing that covers up their skin, even in warm weather
            d) Child startles easily, shies away from touch or shows other skittish behaviour
            e) Constantly seems fearful or anxious about doing something wrong
            f) Withdrawn from peers and adults
            g) Behavior fluctuates between extremes (e.g., extremely cooperative or extremely demanding)
            h) Acting either inappropriately beyond their age (like an adult; taking care of other children) or inappropriately
                younger than their age (like an infant; throwing tantrums)
            i) Acting out in an inappropriate sexual way with toys or objects
            j) New adult words for body parts and no obvious source
            k) Self-harm (e.g., cutting, burning or other harmful activities)
            l) Not wanting to be alone with a particular child or young person



10. Although individuals may be abused at virtually any life stage – childhood, adolescence, young adulthood, middle age, or old age – the nature and consequences of abuse may differ depending on an individual’s situation, disability, or circumstance.

11. Abuse of vulnerable adults is often described as a misuse of power and a violation of trust. Abusers may use a number of different tactics to exert power and control over their victims. Abuse may happen once, or it may occur in a repeated and escalating pattern over months or years. The abuse may take many different forms, which may change over time:

a) Psychological abuse includes attempts to dehumanize or intimidate vulnerable adults. Any verbal or non-verbal act that reduces their sense of self-worth or dignity and threatens their psychological and emotional integrity is abuse. This type of abuse may include, for example

            I. Threatening to use violence
            ii. Threatening to abandon them
            iii. Intentionally frightening them
            iv. Making them fear that they will not receive the food or care they need
            v. Lying to them
            vi. Failing to check allegations of abuse against them

b) Financial abuse encompasses financial manipulation or exploitation, including theft, fraud, forgery, or extortion. It includes using a vulnerable adult’s money or property in a dishonest manner or failing to use a vulnerable adult’s assets for their welfare. Abuse occurs any time someone acts without consent in a way that financially or personally benefits one person at the expense of another. This type of abuse against a vulnerable adult may include, for example:

            I. Stealing their money, disability cheques, or other possessions
            ii. Wrongfully using a Power of Attorney
            iii. Failing to pay back borrowed money when asked

c) Physical abuse includes any act of violence – whether or not it results in physical injury. Intentionally inflicting pain or injury that results in either bodily harm or mental distress is abuse. Physical abuse may include, for example:

            I. Beating
            ii. Burning or scalding
            iii. Pushing or shoving
            iv. Hitting or slapping
            v. Rough handling
            vi. Tripping
            vii. Spitting

d)  All forms of sexual abuse are also applicable to vulnerable adults

12. Potential warning signs of abuse of vulnerable adults can include:

            a) Depression, fear, anxiety, passivity
            b) Unexplained physical injuries
            c) Dehydration, malnutrition, or lack of food                                           
            d)  poor hygiene, rashes, pressure sores
            e) Over-sedation 


13. Softball Canada will enact measures aimed at preventing abuse. These measures include screening, orientation, training, practice, and monitoring.


14. Persons in Authority who coach, volunteer, officiate, deliver developmental programs, or who accompany a team to an event or competition, who are paid staff, or otherwise engage with Vulnerable Participants who fall under Softball Canada’s authority shall be screened according to the organization’s Screening Policy.

15. Softball Canada will use the Screening Policy to determine the level of trust, authority, and access that each Person in Authority has with Vulnerable Participants. Each level of risk will be accompanied by increased screening procedures which may include the following, singularly or in combination:

            a) Completing an Application Form for the position sought (which includes alerting Person in Authority that they
                must agree to adhere with the organization’s policies and procedures (including this Abuse Policy))
            b) Completing a Screening Declaration Form
            c) Providing letters of reference
            e) Providing a driver’s abstract (for Individuals who transport Vulnerable Individuals)
            f) Other screening procedures, as required

16. A Person in Authority’s failure to participate in the screening process or pass the screening requirements as determined by a Screening Committee, will result in the Person in Authority’s ineligibility for the position sought.


17. Softball Canada will deliver orientation and training to those Persons in Authority who have access to, or interact with, Vulnerable Participants. The orientation and training, and their frequency, will be based on the level of risk, as described in the Screening Policy.

18. Orientation may include, but is not limited to: introductory presentations, facility tours, equipment demonstrations, parent/athlete meetings, meetings with colleagues and supervisors, orientation manuals, orientation sessions, and increased supervision during initial tasks or period of engagement.

19. Training may include, but is not limited to: certification courses, online learning, mentoring, workshop sessions, webinars, on-site demonstrations, and peer feedback.

20. At the conclusion of the orientation and training, Softball Canada will maintain a record that the Person in Authority has received and completed the training.


21. When Persons in Authority interact with Vulnerable Participants, they are required to enact certain practical approaches to these interactions. These include, but are not limited to:

            a) Limiting physical interactions to non-threatening or non-sexual touching (e.g., high-fives, pats on the back or
                 shoulder, handshakes, specific skill instruction, etc.)
            b) Ensuring that Vulnerable Individuals are always supervised by more than one Person in Authority
            c)Ensuring that more than one person is responsible for team selection (thereby limiting the consolidation of
                power onto one Person in Authority)
            d) Ensuring that all electronic communication with Vulnerable Participants is open and observable
            e) Ensuring that parents/guardians are aware that some non-personal communication between Person
                in Authority and Vulnerable Individuals (e.g., coaches and athletes) may take place electronically (e.g., by
                texting) and that this type of communication is now considered to be commonplace, especially with older
                Vulnerable Individuals (e.g., teenagers).  Persons in Authority are aware that such communication is subject to
                Softball Canada’s Code of Conduct and Ethics and Social Media Policy.
            f) When traveling with Vulnerable Participants, the Person in Authority will not transport Vulnerable Participants
                without another adult present and will not stay in the same overnight accommodation location without
                additional adult supervision. 


22. Softball Canada will regularly monitor those Person in Authority who have access to, or interact with, Vulnerable Participants. The monitoring will be based on the level of risk, as described in the Screening Policy.

23.  Monitoring may include, but is not limited to: regular status reports, logs, supervisor meetings, supervisor on-site check-ins, feedback provided directly to the organization (from peers and parents/athletes), and regular evaluations.


24. Reports of abuse that are shared confidentially with a Person in Authority by a Vulnerable Participant may require the Person in Authority to report the incident to parents/guardians, Softball Canada or the police. Persons in Authority must respond to such reports in a non-judgemental, supportive and comforting manner but must also explain that the report may need to be escalated to the proper authority or to the Vulnerable Participant’s parent/guardian.

25. Complaints or reports that describe an element of abuse will be addressed by the process(es) described in Softball Canada’s Discipline and Complaints Policy and the Investigations Policy.